The agreement between you and Composite Xchange Ltd when you use this marketplace.
Composite Xchange is operated by Composite Xchange Ltd, a company registered in England and Wales, company number 17531295, registered office 31 West St, Swadlincote, DE11 9DN.
In these terms, “we”, “us” and “our” mean Composite Xchange Ltd. “You” means the business using the marketplace. “Seller” means a user listing material; “buyer” means a user purchasing it. The Privacy Policy and the Acceptable Use Policy form part of this agreement.
By creating an account or using the marketplace, you accept these terms. If you are accepting on behalf of a company, you confirm you are authorised to bind it.
We are a venue, not a party to your sale. The contract of sale is between the buyer and the seller. We are not a party to it, we do not own, hold, handle or inspect the material, and we give no warranty as to its description, condition, quality, specification, provenance or fitness for any purpose.
We provide a platform where verified sellers can list surplus, offcut and second-hand composite material, and buyers can find it. We provide the listing structure, the messaging, and the payment rails. Everything about the material itself — what it is, what state it is in, what records exist for it, and whether it suits your application — comes from the seller.
Any information shown on a listing, including manufacturer, grade, areal weight, resin system, storage history, out-life and certification, is supplied by the seller. We do not verify it. It is your responsibility as a buyer to satisfy yourself that material is suitable before you commit to it.
Manufacturer and product names appear on listings for identification only and remain the property of their owners. We are not affiliated with, endorsed by or connected to any material manufacturer, supplier, motorsport team or organising body.
The marketplace is for businesses established in the United Kingdom. It is not for consumers.
We may refuse registration, or close an account, where we are not satisfied that a user meets these requirements.
You are responsible for everything done through your account. Keep your credentials secure, do not share them, and tell us promptly if you believe your account has been accessed by someone else.
Your listings show a reference rather than your company name. Your address is not published where material is shipped. Where you offer collection, your address is shared with the buyer after payment, because collection cannot happen otherwise. Verified identity details held by our payment provider are not published.
Keep your details accurate and up to date. We may suspend an account where information given to us turns out to be false or materially misleading.
If you list material, you confirm that:
Listings may be reviewed before publication. We may edit, decline or remove any listing, at our discretion, including where it is inaccurate, miscategorised, duplicated, or breaches the Acceptable Use Policy.
Listing is free. There is no charge for an unsold listing.
Listings may be offered as Surplus stock (Buy it now), where a stated price applies; as Make an offer, where you propose a price and the seller may accept or decline; or as a Request for quote, where a buyer posts a requirement and sellers respond.
A contract is formed between buyer and seller when the seller accepts the order or offer. Payment is taken at checkout and held by our payment provider until the transaction completes.
Material is sold in the quantity and condition described. Because this is surplus stock, quantities are finite and a listing may be the only one of its kind. We do not guarantee that any particular material will be available.
Sellers set their own prices. Prices are in pounds sterling. The minimum listing price is £5.00.
We charge sellers a commission of 10% of the item price on completed sales. Buyers pay no fee to us. Commission is deducted automatically before the seller is paid, and is charged only when a sale completes.
Shipping charges must reflect the actual cost of carriage. Commission is charged on the item price and not on shipping. Setting an artificially low item price alongside an inflated shipping charge is a breach of these terms. We may remove listings, cancel transactions, charge commission on the full amount received, and suspend accounts where this occurs.
Unless the listing says otherwise, the seller is responsible for packing and despatch, and risk in the material passes to the buyer on delivery or collection. Where material is collected, risk passes on collection.
Prices exclude VAT unless stated. Whether VAT is chargeable on a sale is a matter between buyer and seller, and each is responsible for their own tax position and invoicing.
Tools, equipment and machinery are sold as seen.
Each equipment listing states whether the seller requires viewing before collection, or offers collection by arrangement. Where viewing is required, you are expected to inspect the item before you collect it. Condition, hours, service history and any stated capability are as described by the seller.
Once equipment has been collected, the sale is final, subject to your rights where the item was materially misdescribed. Nothing in this section excludes or limits liability for misdescription.
Decommissioning, lifting, transport, re-installation and any certification required to put equipment back into service are the buyer's responsibility unless expressly agreed with the seller in writing.
Because you are buying as a business, there is no statutory cooling-off period.
You have 14 days from delivery or collection to raise a dispute. After that, the sale is final. Raise a dispute through the transaction in your account, not by email, so that both parties and we can see the same record.
Where a transaction is cancelled before it completes, the buyer is refunded in full and no commission is charged. Where a transaction has already completed and funds have been released to the seller, any refund is a matter between buyer and seller, and we may assist but cannot compel it.
We may cancel a transaction and refund the buyer where material is materially not as described, where it is not despatched within a reasonable time, where a listing breached these terms, or where we reasonably suspect fraud.
Payment processing fees are not returned to us when a transaction is refunded. Where a transaction of £1,000 or more is cancelled at the request of, or because of the conduct of, one party, we may recover those fees from that party.
We are not an arbitrator and have no obligation to resolve a dispute between buyer and seller. Where we do intervene, we do so at our discretion and our decision on whether to cancel or refund a marketplace transaction is final as between us and you. It does not affect either party's right to pursue the other.
Reviews must be honest and based on a real transaction.
You must not leave a review of your own listings, or arrange for a review to be left by any account connected to you, whether an employee, a related company, a friend or a customer offered an incentive. Submitting or commissioning a fake review is a banned practice under the Digital Markets, Competition and Consumers Act 2024.
We may remove reviews we reasonably believe to be fake, incentivised or malicious, and may suspend the accounts involved.
Your use of the marketplace is subject to our Acceptable Use Policy, which forms part of these terms and sets out what may not be listed and how users must behave.
In particular, you must not take a transaction off the platform in order to avoid commission after contact has been made through the marketplace, contact other users for unsolicited marketing, scrape or harvest listings or user data, or attempt to identify an anonymous seller.
You can stop using the marketplace at any time and ask us to close your account. Closure does not affect transactions already in progress, which must be completed or cancelled first.
We may suspend or close an account, remove listings, or cancel transactions where you breach these terms, where information you have given is false, where we reasonably suspect fraud or unlawful activity, or where your conduct exposes other users or us to risk.
Where it is reasonable to do so, we will warn you first and give you a chance to put it right. Repeated or serious breaches may result in permanent closure without further warning.
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.
Subject to that, and because you are using the marketplace as a business:
The marketplace is provided on an “as is” basis. We do not guarantee that it will be available uninterrupted or error-free, and we may suspend it for maintenance or change how it works. We will give reasonable notice of material changes where we can.
We rely on third parties, including our marketplace software provider and our payment provider. We are not liable for their failures beyond our reasonable control.
You keep ownership of the listings, photographs, descriptions and messages you upload. You grant us a non-exclusive, royalty-free licence to host, store, reproduce and display that content for the purpose of operating and promoting the marketplace.
You confirm you have the right to grant that licence, and that your content does not infringe anyone else's rights. We may remove content that we reasonably believe infringes a third party's rights or breaches these terms.
The marketplace itself, including its name, logo, design and listing structure, belongs to us.
We may change these terms. The version in force is the one published here, with its version number and effective date shown at the top.
Where a change materially affects your rights or obligations, we will give registered users at least 30 days' notice by email before it takes effect, unless the change is needed urgently for legal or security reasons. Continuing to use the marketplace after a change takes effect means you accept it.
These terms, and any dispute arising out of them, are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction.
If you have a complaint about the marketplace, contact us first at hello@compositexchange.com. We will acknowledge it within five working days and try to resolve it with you before anything more formal.
These terms, together with the Privacy Policy and Acceptable Use Policy, are the whole agreement between us about your use of the marketplace.
If any part of these terms is found to be unenforceable, the rest continues to apply. If we do not enforce a right straight away, that does not mean we have given it up.
We may transfer our rights and obligations under these terms to another business, for example if we are sold or restructured. You may not transfer yours without our written agreement.
Nobody other than you and us has any right to enforce these terms.
Composite Xchange Ltd
31 West St, Swadlincote, DE11 9DN, United Kingdom
hello@compositexchange.com
