This policy forms part of our Terms of Service. Breaking it can cost you
your listing, your transaction or your account.
What this marketplace is for
Surplus, offcut and second-hand composite material and the equipment used to process it: prepreg,
dry fabrics and reinforcements, core materials, resins, adhesives and consumables, tooling and moulds,
sheets, plates, tubes, rods and profiles, and tools, equipment and machinery.
Material that would otherwise be scrapped, and that someone else can still use, is exactly what
belongs here.
What must not be listed
- Material you do not own, or are not authorised to sell — including
customer-supplied material, consignment stock, and anything subject to a retention of title clause.
- Counterfeit material, or material with altered, removed or re-applied batch
labels, certificates or traceability markings.
- Material misrepresented as something it is not — a different grade,
manufacturer, areal weight or resin system than it actually is.
- Material subject to export control where the required licence is not held.
Defence, aerospace and dual-use material may be controlled. If in doubt, do not list it until you
have taken advice.
- Material covered by a confidentiality or supply agreement that prevents its
resale, or that would disclose a customer's programme.
- Material that cannot lawfully be shipped in the way offered, including goods
classified as dangerous for transport where the seller is not able to despatch them compliantly.
- Material that is unsafe or unusable and offered as though it is not — for
example prepreg long past out-life, described as in-life.
- Anything unrelated to composites. This is not a general marketplace.
Describing material honestly
The whole value of this marketplace is that a buyer can trust what a listing says. So:
- State the actual quantity and weight. Weight per unit is used to calculate diverted-waste figures
and must be accurate.
- State condition and remaining out-life or shelf life truthfully, including where storage has
been interrupted.
- Only claim records you actually hold. “Certificate of conformity available” means you
can produce it on request.
- Use photographs of the material you are actually selling.
- Do not describe material as traceable to an OEM unless it is.
Hazardous goods
Resins, hardeners, solvents, adhesives and some consumables may be classified as dangerous for
transport. Where that is the case, the seller is responsible for classifying, packing, labelling and
despatching them in accordance with the applicable regulations, and for providing a safety data sheet
to the buyer.
If you cannot ship an item compliantly, offer it for collection or do not list it.
Pricing and shipping
- Shipping charges must reflect the actual cost of carriage. Inflating shipping to
reduce the item price, and therefore commission, is a breach of our terms.
- Do not list the same material repeatedly to gain prominence.
- Do not advertise a price you do not intend to honour.
Conduct
You must not:
- Take a deal off-platform to avoid commission after contact has been made through
the marketplace.
- Use the messaging system for unsolicited marketing, recruitment or sales
approaches unrelated to a listing.
- Try to identify an anonymous seller, or encourage another user to reveal them.
- Leave or arrange fake reviews, including from any account connected to you.
- Scrape, harvest or bulk-copy listings, user details or any other content.
- Create multiple accounts to evade a suspension or manipulate reviews.
- Post anything unlawful, abusive, discriminatory or defamatory, or upload anything containing
malicious code.
- Interfere with the marketplace's operation or security, or probe it for vulnerabilities without
our written permission.
Reporting a problem
If you see a listing or a user that breaches this policy, email
hello@compositexchange.com with the listing reference
and what you think is wrong. We will look at it.
Reports made in good faith will not count against you, even if we conclude there was no breach.
Repeated bad-faith reports about a competitor will.
What we do about breaches
We take a proportionate view. An honest mistake in a description is not the same as a deliberate
misrepresentation.
| Step | When |
|---|
| Edit or remove the listing | Inaccurate, miscategorised or non-compliant listings |
| Written warning | A first breach that looks like carelessness rather than intent |
| Cancel the transaction and refund the buyer | Material materially not as described, or
a listing that should not have been published |
| Charge commission on the full amount received | Shipping charges inflated to avoid
commission |
| Suspend the account | A repeat breach after a warning, or a serious first breach |
| Permanent closure | Fraud, counterfeiting, export control breaches, or persistent
breaches after suspension |
We may also report conduct to the relevant authorities where we are required to, or where it
involves fraud or a serious regulatory breach.
Where we warn, suspend or close an account, we will tell you why, and you can respond to
hello@compositexchange.com. We will look again at any
decision you think is wrong.
Changes to this policy
We will publish changes here with a new version number and date, and will tell registered users by
email where a change materially affects them.
Contact
Composite Xchange Ltd
31 West St, Swadlincote, DE11 9DN, United Kingdom
hello@compositexchange.com
